1. About this agreement
These terms form the contract between Equra College London (“Equra”, “we”, “us”) and the student/learner (“you”) once your enrolment is confirmed. They apply to programmes, short diplomas, short courses and CPD, unless specific course terms state otherwise.
2. Definitions
- Course/Programme: the learning provision you have enrolled on
- Start date: the published date your course begins
- Teaching period: the period in which teaching is delivered
- Learning platform: Equra’s online learning environment used for delivery and submissions
- Key Information: the course information published or provided to you before enrolment, including fees and delivery arrangements
3. Enrolment confirmation and formation of contract
3.1 A contract is formed when Equra confirms your enrolment in writing.
3.2 Equra may issue a conditional offer. Enrolment is not confirmed until conditions are met.
3.3 You must provide accurate information and documents. If material misrepresentation is discovered, Equra may withdraw your place and apply the relevant fee terms.
4. Your responsibilities
You agree to:
4.1 Engage with learning and follow course requirements and deadlines.
4.2 Follow Equra policies, including conduct, academic integrity, and acceptable use rules.
4.3 Treat staff and fellow learners with respect and behave professionally.
4.4 Keep your contact details up to date.
4.5 Use your own account and not share logins or submit work dishonestly.
4.6 Pay fees according to the agreed payment plan.
5. Equra responsibilities
Equra will:
5.1 Deliver the course as described in the Key Information, subject to permitted changes under Section 10.
5.2 Provide learning materials, teaching support, and assessment arrangements (where applicable).
5.3 Provide information about student support routes and policies.
5.4 Handle complaints and academic appeals in line with published procedures.
5.5 Protect your personal data in line with privacy notices and data protection requirements.
6. Fees, payment and consequences of non-payment
6.1 Fees and payment schedules are set out in your course offer/enrolment confirmation and Equra’s Fees and Refunds Policy.
6.2 You must pay fees by the deadlines agreed.
6.3 If you miss payments, Equra may restrict access to learning platforms, assessment, results, certificates, or progression until payments are brought up to date, subject to fairness and any support arrangements.
6.4 Equra will communicate clearly before applying restrictions and will provide a reasonable opportunity to resolve payment issues.
7. Cancellation and cooling-off (where applicable)
7.1 Where you enrol online or off-premises and consumer cancellation rights apply, you may have a cooling-off period. Equra will confirm the applicable period and process in your enrolment materials.
7.2 Cancellation and refund terms are set out in Equra’s Fees, Refunds, Cancellation and Compensation Policy.
8. Withdrawal, interruption and deferral
8.1 If you wish to withdraw, you must notify Equra in writing. The date Equra receives your written notice is used to apply fee liability terms.
8.2 Deferrals may be allowed where feasible and subject to course capacity and timing. Equra will confirm fee treatment in writing.
8.3 If you interrupt studies for personal reasons, Equra may offer options where feasible, and will confirm the academic and financial implications.
9. Assessments, results and academic decisions
9.1 You must follow assessment instructions and deadlines.
9.2 Academic integrity requirements apply to all submitted work.
9.3 Assessment outcomes are determined through Equra’s academic processes.
9.4 You may request review through Equra’s Academic Appeals Policy only on the permitted grounds.
10. Changes to courses and delivery
10.1 Minor changes
Equra may make minor changes that do not materially disadvantage learners, for example: updating reading lists, swapping the order of topics, or changing classroom allocations.
10.2 Material changes
If Equra proposes a material change, Equra will:
- Inform you as soon as reasonably practicable
- Explain the change and why it is necessary
- Offer suitable options where appropriate (for example, alternative dates or mode)
- Apply refund/compensation provisions where required under Equra’s Fees and Refunds Policy and Student Protection arrangements
Material changes may include: significant timetable changes, significant reduction in teaching, major changes to delivery mode, or course closure.
11. Suspension or termination by Equra
Equra may suspend or terminate your enrolment where:
11.1 There is serious misconduct or serious breach of policies
11.2 There is proven academic misconduct of a serious nature
11.3 There is persistent non-engagement after reasonable attempts to support and re-engage
11.4 There is serious risk to safety or welfare of others
11.5 Fees remain unpaid after reasonable opportunity to resolve
Any decision to terminate will follow a fair process and will be confirmed in writing, including relevant routes for review where applicable.
12. Complaints and appeals
12.1 Complaints about services are handled under the Student Complaints Procedure.
12.2 Appeals about academic decisions are handled under the Academic Appeals Policy.
13. Safeguarding, wellbeing and support
Equra has safeguarding and student support arrangements and may take necessary steps to protect welfare and safety, including referrals where appropriate, in line with Equra procedures.
14. Liability and limitation
14.1 Equra does not exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
14.2 Subject to 14.1, Equra’s liability to you will be limited to a fair and proportionate level where losses arise from foreseeable breaches of contract and where permitted by law.
14.3 Equra is not responsible for losses caused by events outside Equra’s reasonable control, but Equra will take reasonable steps to reduce disruption and provide options where feasible.
15. Complaints about terms
If you have questions about these terms, contact Equra. If you remain dissatisfied, you may use Equra’s complaints route.
16. Governing law
This agreement is governed by the laws of England and Wales.
17. Student declaration (to be signed/accepted)
By accepting enrolment, you confirm that:
- You have read and understood these terms and the Key Information provided
- You agree to comply with Equra policies
- You understand fees, payment deadlines and refund conditions
- You understand the complaints and academic appeals routes
Name: _______________________
Signature: ____________________
Date: ________________________